Accessibility Statement

ReDorm Inc. wants everyone to be able to use its services, including people who use a keyboard instead of a mouse, a screen reader, screen magnification or other assistive technology. This statement explains the standard we work to, where our services stand today, and how to tell us about a barrier.

Our commitment

We design our services to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This covers:

• redorm.org, our public website;
• app.redorm.co, the platform campus staff use to run their programs; and
• each campus shop on redorm.shop (such as yourcampus.redorm.shop), where students browse and order items.

The same commitment is part of section 24.14 of our Terms of Service.

Where things stand today

In November 2026 we tested the campus platform and the campus shop as they run in production against WCAG 2.1 Levels A and AA, using automated checks at desktop and phone sizes, keyboard-only walkthroughs, and zoom and reflow checks. Our services do not yet fully meet Level AA: the campus platform fully supports 33 of the 50 success criteria and partly supports 13, and the campus shop fully supports 28 and partly supports 15.

Known limitations

• A few tasks cannot yet be completed with a keyboard alone: in the campus platform, opening an order's details, inventory details, changing a team member's role and placing points on the planning map; in the campus shop, listing an item for sale.
• Some pages share a generic title, and some form fields are missing labels that screen readers announce.
• Some text on the campus platform's phone layout, and on campus shops whose own brand colors have low contrast, falls below the 4.5:1 contrast ratio that WCAG 2.1 Level AA requires for normal text.
• We have not yet tested our services with screen readers.

We are fixing these in order of impact, starting with anything that stops a task from being completed, and we update this page as fixes go live. If one of these limitations blocks you, contact us and we will help you complete the task another way.

Accessibility Conformance Report

Our self-assessed Accessibility Conformance Report (VPAT 2.5, WCAG 2.1 edition), completed in November 2026, is available on request at info@redorm.org.

How to report a barrier

If something in our services is hard or impossible to use, please email info@redorm.org and tell us:

• the address of the page (its URL);
• what you were trying to do; and
• the browser and any assistive technology you were using.

If you do not have all of these details, send what you have. Campus staff and students can report a barrier this way, as can anyone else.

What happens after you report

1. We acknowledge your report within 2 business days.
2. If the barrier stops you from completing a task, within 10 business days we give you a way to get it done in the meantime (for example, campus staff can complete an order on a student's behalf) and a plan for fixing the barrier.
3. We track every report until it is resolved, and we tell you when the fix is live.

About this statement

This statement was prepared on November 10, 2026 and updated on November 11, 2026, and is based on ReDorm's own testing of its services. Questions about it can be sent to info@redorm.org.